FAQ - Frequently Asked Questions – Trouvee.co

FAQ - Frequently Asked Questions

What are the measurements for your ring sizes?

Our rings come in Small, Medium and Large sizes. Small is US 6, Medium is US 7 and Large is US 8.

 

Where can I find you?

We are currently available online at https://trouvee.co. You can also find our physical pieces at Excluniqueeee @ Wisma Atria, #01-08/09/10. There are plans for future pop-up stores, which we will announce on our Instagram and Facebook pages. 

 

How can I learn about new launches?

Subscribe to our mailing list to get updates on new collections and exclusive promotions.

 

What currency are you using?

At the moment, we accept payments in all currencies, though our default currency is the Singapore Dollar. All payments are done via Paypal or major credit card types.

 

Where do you ship to?

We ship to most countries in Asia, the United Kingdom, the United States of America, and Europe. Please refer to our Shipping and Delivery page for the entire list.

 

What are the delivery charges and how long does delivery take?

Please refer to our Shipping and Delivery page.

 

How can I check my order status?

Once your payment has been processed, your item will be packed immediately and mailed out within 1-3 working days. If you have opted for Registered Mail, you will receive an email with a reference code to track your order status with Singpost once your order has been mailed out. For Standard Door-to-Door Delivery, Same-Day Delivery and Same-Day Delivery (Express), there will be no tracking but your items will also be insured.

 

Can I make changes to my order?

Unfortunately, you cannot make any modifications to your order once it has been made. This is because we aim to ship out your order as fast as possible, and any changes might occur after the order has already been mailed out. To facilitate ease of delivery to you, all orders are final.

 

Do you offer refunds or returns?

At the moment, we do not offer refunds. However, you can return your item within 14 days of receiving your purchase.